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Delhi launches helpline to register surge pricing complaints

The Delhi government launched a helpline on Monday for citizens to report about taxi operators overcharging under surge pricing, a day after aggregator Uber brought back the practice in the NCR

New Delhi: Vowing to act tough against taxi aggregators for surge pricing, the Delhi government on Monday launched a helpline for the public to register their complaints.

“If any taxi is overcharging anyone on the name of surge pricing then please call and register complaints on 011-42400400. We will take stern action,” Delhi Transport Minister Gopal Rai tweeted on Monday.

Earlier, Delhi Chief Minister Arvind Kejriwal too had warned the taxi aggregators over surge pricing by labelling it day-time robbery.

Uber’s announcement on Sunday, the day a ban on diesel-run cabs came into effect in the NCR, prompted chief minister Arvind Kejriwal to warn the operator of a “strong action”.

“Some taxis hv started charging surge. Surge not allowed under law. They r warned that strong action will be taken against them,” Kejriwal tweeted on Sunday.

The chief minister had earlier described Ola and Uber’s business model as “daylight robbery”.
He had also warned the taxi aggregators that their permits would be cancelled and the licences of drivers seized for surge pricing.

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