The driver can either go to the General Directorate of Traffic headquarters to file a complaint or call on 04-6063755 or go through the Dubai Police website (www.dubaipolice.gov.ae) to do the same.
Carry the supporting documents to prove case.
A special committee will look into the case. The committee consists of six officers – deputy general at traffic department, two traffic control officers, a fines officer, representative of the Financial Supervisory General Headquarters of Dubai Police, and a representative of the Legal Affairs.
The committee is mandated to respond to the complainant within 5 working days once the review of the traffic fine was registered.
If the ruling is in favour of the complainant, the traffic violation will be cancelled. However, if the driver is not satisfied, s/he should take a copy of the findings and approach Traffic Prosecution, which will issue the final verdict.