Saturday, August 6th, 2016

NRIs complain about poor services at IVS Global Attestation Centre in Dubai

Jaimon Mathew Varghese | August 6, 2016 3:26 pm Print
Despite charging hefty fees for attestation, the services provided are deplorable. Of the total six counters to cater to nearly 1,500 visitors daily, three are left unattended frequently

Complaints about the IVS Global centre in Dubai, which is a leading company that takes outsourcing tasks in Visa Information and Process for the Indian Embassy, are rising each day. This despite charging of hefty fees from non-resident Indians (NRIs) for simple procedures like attestation.

Ashraf Malooran, an NRI businessman residing in Dubai for the past 10 years, went to the IVS Global Attestation Centre to get his 15-page affidavit attested to submit it to a court in India. The centre charges Dh 153, approximately Rs 2,750 for the service. In India, a similar service is charged around Rs 300. Ashraf is the sole bread winner of the household supporting his wife and two kids.

Despite reaching the IVS centre at 9 am, he had to wait a long time as there are only six counters to cater to nearly 1,500 people daily. These people come from Sharjah, Ajman, Fujairah, Abu Dhabi, Ras al Khama, Al Ain and UAQ. The total space of the office is less than 1,000 sq feet, where the air conditioning does not work properly. At a time when temperature is soaring to 50 degree celsius, this results in a very uncomfortable situation for all those who come to get attestation done. Ashraf alleged that the manager of the centre was unable to give a satisfactory response when the issue was brought to his notice..

Shehna, mother to an infant, has been visiting the centre for the past 5 days along with her baby from Al Ain to get her documents attested, but so far she has not been able get her work done. What makes matters worse for such people is that there is no proper arrangement for drinking water as the water dispenser is not working while temperature soar outside. Out of desperation, people opt to go to the vending machine for a bottle of water but find that too is not working.

Shehna told Narada News: “The IVS is looting money from poor Indians. There is a photocopy machine for which one needs to pay Dh 1, if you need to get your photo clicked you need to pay five times the market rate, which is Dh 10 for four copies. The men’s toilet stench is unbearable and can be felt from a distance while the women’s toilet is unhygienic. It seems like cleaning the toilets have not been cleaned for long.”

The seating capacity must be less than 50, when the footfalls are in thousands daily. Shehna recalled how Prime Minister Narendra Modi during his visit to the UAE had promised NRIs that they will be provided the best of facilities and support. She alleged that this is an unholy nexus between the Indian embassy and the private company to rip off poor Indians.

Ashraf said earlier the Indian embassy used to handle attestation work directly. It had 18 counters and if one went for attestation early in the morning, by 12 noon the work would be finished. But now with thousands coming and only six counters, out of which three are unattended most of the times, and only 200 tokens issues, people have to repeatedly visit the centre to get their job done.

Over 2 million Indians residing in the UAE are awaiting the day when either the Indian Embassy outsources the job to another company or again take the responsibility to better serve the Indian diaspora.