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Dubai Municipality opens new customer service centre at Al Kifaf

It will now replace the municipality’s existing customer service centre in Al Karama

Dubai Municipality has unveiled a new customer service centre at a cost of Dh24 million in Al Kifaf, next to Jafliya metro station.

Hussain Nasser Lootah, Dubai Municipality director-general, unveiled the new facility next to the Al Jafliya metro station to customers here on Monday.

Lootah also welcomed customers and answered their queries. He also gave them application forms to avail of services at the centre.

Officials said the Dubai Municipality strives to provide all municipality and local and federal departments services under one roof to guarantee quality of those services to all users and also to simplify procedures.

The new building houses a two-storey building, which has been built according to ‘green’ standards. It includes many service counters and offices on a sprawling area of 60,000 square metres.

It will now replace municipality’s existing customer service centre in Al Karama, added officials.

“There are no services for customers at Al Karama Centre any more,” Noora Abdul Rahman Al Sawalhi, head of Al Kifaf Centre, was quoted as saying to Gulf News.

Now all customers will get municipal services at Al Kifaf centre, said officials adding that the new facility houses 71 counters compared to 23 of the old office.

“We have 350 free parking spaces for the customers here and it’s just walking distance from the Jafliya metro station,” Al Sawalhi was quoted as saying to Gulf News.

Roads and Transport Authority (RTA) became the first local department to launch its amenities from the new centre. It now provides a kiosk to sell seasonal parking cards. It will start operating other services later.

The new building has facilities to help physically challenged easy access, free WiFi, mosques, baby care facilities, meeting halls etc.

Customers can use mobile app Green Ticket, the digital token system of Dubai Municipality, for taking appointment at Al Kifaf Centre.

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