Samsung asks customers to return Note 7 smartphone over battery security
In major embarrassment for Samsung, it is now requesting users to turn off Galaxy note 7 and swap it for another phone, after instances of defective batteries causing fire have been reported.
“We are asking users to power down their Galaxy note 7 and exchange them now,” stated Tim Baxter, president of Samsung Electronics America in a statement appeared on Samsung website. He promised that users of Galaxy note 7 will get another device until the new models are issued.
U.S. Consumer Product Safety Commission also urged users to return the phones due to security concerns.
U.S. wireless carriers urged stopping selling Galaxy note 7 earlier in September. They said they are working on how to sort out queries, returns and questions from customers.
They added customers can get new “similar device” until Samsung sorts out the defective batteries and exchanges units with new ones.
The decision to recall 2.5 million Galaxy Note 7 phones has been made last week by Samsung.
Many airlines have warned users not to use smartphones aboard or switch off or keep in checked luggage. Airline security say that the phones pose a major threat to airlines and its devices, putting the lives of passengers in danger.
A Samsung investigation revealed that one of its suppliers provided faulty rechargeable lithium batteries, that led to fires.
An expert said;”It’s a small percentage of the whole, but on the other hand, it’s really bad publicity when this is your flagship product has hit the market.”
Samsung has confirmed 35 such cases of Galaxy Note 7 causing fire until Sept. 1. In most cases fire occurred while being charged.
Samsung has admitted two more cases in Australia and Florida causing destruction of a jeep, after a Galaxy Note 7 got fire.
The recall in a way cools down enthusiasm for new 5.7-inch pen-based phablet. Priced at $850, it was applauded for water resistance, ability to unlock with the owner’s iris, and 64GB storage.