Turning the new iPhone7 to airplane mode is causing a major setback as users receive ‘no data’ message after turning it back on.
Apple is facing this trouble after the iOS10 updation gaffe. According to internal documents they are trying to fix it and will soon come up with an update that should take care of the issue.
Apple is aware of and investigating an iPhone 7 and iPhone 7 Plus issue that can result in the loss of cellular service after turning off Airplane Mode on the devices, according to internal documents obtained by MacRumors.
Till the time it develops a permanent fix, Apple is informing authorized service providers to instruct customers to reboot their iPhone if they can’t connect to a network. If the glitch continues once they’ve restarted their handset, they should turn it off, re-insert their SIM card, then switch it back on. In some cases, however, Apple is willing to replace the unit. Although, the exact circumstances for a replacement are unclear.
The iPhone 7 in the video above is an AT&T model with an Intel modem inside. It’s unclear if the issue also affects Verizon and Sprint variants of Apple’s new smartphones, which use a Qualcomm modem instead.
If you experience the issue and can’t fix it at home, you should head to an Apple Store. The company apparently has reserve units in stock and is reportedly offering replacement devices for anyone who experiences the bug.
An iPhone 7 user named Yasser El-Haggan posted a video on YouTube which shows his device is unable to receive a signal after disabling Airplane Mode. The iPhone 7 is kept alongside an iPhone 6s device which shows two bars of LTE. Both the devices are said to be AT&T models, which means the iPhone 7 has an Intel modem.