As the top three telecoms pursue battle with the new entrant, Reliance Jio, as a relief for customers, quantum of daily call failures between Reliance Jio and the three telcos has considerably reduced over the last fortnight.
Interestingly, calls with Bharti Airtel showed the most improvement after the provisioning of additional Points of Intersection (POIs), Economic Times reported.
According to the reports, daily call failures between Jio and Airtel’s networks have gone down to 56%, a serious decline from previous 73% on September 23. For Idea, the call failures stand at 62%, lower than 75% earlier. However, Vodafone reached 75% from its whopping 83.5% earlier.
As the matter is being discussed under Telecom Regulatory Authority of India (TRAI), it is to be noted that these rates are still much higher than the less than 0.5% mandated by the authority. And let’s not forget, October 17 is the deadline for the incumbent telecoms to comply with the quality of standards norms.
Jio along with the leading telcos viz. Airtel, Vodafone and Idea have been involved in a war over POIs and therefore, call failures. Jio has been accusing trio of using POIs as a means to sabotage its entry. However, incumbent operators responded saying that adequate POIs had already been provided.
Shifting the case on Jio, they blamed Jio for its under preparedness and sizeable customer acquisitions before its commercial launch. Jio had then complained to TRAI, accusing trio of violating quality of service norms, to which TRAI ordered for compliance.
Economic Times claims that Airtel has provisioned around 4000 E1 links, Vodafone more than 3500 POIs while Idea had earlier provided 2100 POIs, no details of update are available yet, according to its sources.
However, leading telcos are awaiting TRAI’s views on whether new entrant’s free voice and data offer from September 5 till the end of the year goes against norms that set a 90-day limit for promotional plans. In addition, TRAI has to revert to telcos regarding its views on whether Jio violate the Telecom Tariff Order (TTO) of 2004 by offering free calls for life.
The TTO of 2004 mandates that telco tariffs must be non-predatory, non-discriminatory and compliant with interconnection usage charges (IUC), a fee payable to an operator for receiving calls from other networks.