Major embarrassment for Samsung: Galaxy Note 7 production stopped
South Korean electronics company Samsung Electronics has decided to bring a halt to the production of its Samsung Note 7 model, temporarily.
This action is followed by the ignition of the replacement phones provided by Samsung to the consumers who complained about their first Note 7 purchase having issues and cashing fire.
The United States’ second largest wireless carrier AT&T has declared that it will not participate in exchange and selling of Note 7s after costumers complained about replacement phones blowing up.
A spokesperson from the AT&T company said: “Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.”
At the same time, T-Mobile had previously declared that it would provide replacements, refund and also other electronic devices in exchange of Note 7, to costumers who report any issues regarding their purchase of the Samsung Note 7. Now, T-Mobiles as well has decided that instead of replacing or exchanging the gadget, it would provide its costumers with a $25 credit on their phone bill.
After many complaints about the Note 7s catching fire, many airports and airlines have requested passengers to refrain from using the particular gadget in their premises. Emirates Airlines had banned Samsung Note 7 on their flights, and the Hong Kong International Airport issued the following statement: “In light of recent incidents and concerns raised about Samsung Galaxy Note 7 devices, passengers are strongly advised not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage”.
Samsung, being the world’s largest smartphone producer has faced sever damage to its reputation due to multiple cases of Note 7 models setting a blaze.
Telstra Corp, Australia’s largest wireless carrier has, too, ceased shipment of Samsung Note 7 completely supporting its actions with the statement that “Samsung says it is confident in the replacement Note 7 and advises it has no reason to believe it’s unsafe”.
Samsung is trying to keep its reputation by claiming that the company is “working diligently” to find out what the problem is in the new batch of phones that had been created to be a replacement for their previous disaster, which too proved to be unsafe as five of the replacement phones caught fire in America itself. There is not specific record of how many Samsung Note 7 replacement phones have ignited worldwide.