The State Bank of India on Wednesday blocked nearly six lakh debit cards after a suspected “malware-related security breach” in an ATM network was detected. Officials said new cards will be re-issued to the clients affected, The Times of India has reported.
“About 0.25 per cent of our cards have been blocked. We came to know that some of our customers have used them at some virus-infected ATMs. These were white label ATMs operated by Hitachi payment services,” Shiv Kumar Bhasin, chief technology officer at SBI said.
He told ToI that customers need not panic. They can approach their branch, call up phone banking, use the internet for ‘re-carding’ or set their PIN using internet banking.
The Reserve Bank of India has no rule that makes it obligatory for banks to report any network security breach to their clients, according to The Times of India report. Bhasin said, “Banks whose ATMs have been infected must come forward and declare those infected ATMs. The onus is on them to stop this.”