A passenger travelling on an Air India flight to Chicago found a cockroach in his feast served onboard, inciting the aircraft to arrange a probe into the matter. The incident happened on the Chicago-bound flight from Hyderabad via New Delhi.
Taking a serious note of the incident, Air India has served notice to the caterer concerned. Rahul Raghuvanshi, the passenger, tweeted about the incident along with a picture of the meals having a dead cockroach, following which Air India apologised for the inconvenience saying, “We apologise for any inconvenience caused.We have a zero tolerance policy in this respect.An obligatory action is taking place.”
Responding to the incident, the airline's senior manager for corporate communications Dhananjay Kumar told Times of India, “Air India took serious note of the incident and issued a notice to the caterer concerned immediately. Further investigation is going on."
Raghuvanshi claimed that Air India had earlier misplaced his luggage, “I don’t see myself or any of my friends and family travelling by Air India ever again. It truly was the worst flight of my life. They also misplaced my baggage when I arrived in New Delhi and didn’t hand it over until 5 days later.”
According to the data given by Minister of State for Civil Aviation, as much as 31 complaints related to the meal were reported during the previous fiscal and 34 in the year-ago period.