Hello iPhone6 users! Your ‘Touch disease’ will be fixed by Apple with this surprise package
There are reports came in of iPhone 6 and iPhone 6 Plus units facing problems in touch pad, and eventually becoming a useless one. This got a nickname as the “Touch Disease”. This scenario is attributed to performance of touch controller component. Now after a long silence about this problem, Apple has finally admitted about this matter and is offering repairs for any iPhone 6 Plus experiencing the issue.
The company is now offering to repair the problem for a service price of US$149 if the phone is in working order, and the screen is not cracked or broken
However, this problem is much deeper according to iFixit.
Merely replacing the touchscreen doesn’t fix the issue as the gray bar eventually shows up on the new screen, too, it said. It quotes repair experts as stating that the problem is with the two touchscreen controller chips, or Touch IC chips, on the logic board inside the phone, which convert touch information into inputs for the phone.
Still Apple doesn’t go much about the detail and the exact cause of the issue other than addressing that there is issue. According to Apple’s version the touch disease problem are the result of the iPhone being dropped multiple times on a hard surface and then incurring further stress. So end of the day the problem basically happened because of customer not because of design flaw. Several complaints are reported in Apple tech firms and supportive websites regarding this from the first week of 2016 August. Anyways customers are getting some attention from the company after 3 months.
Offering slightly-discounted services for a problem that comes along after “being dropped multiple times on a hard surface and then incurring further stress” might even look a bit generous, as might Apple’s decision to keep the offer alive “for 5 years after the first retail sale of the unit.”