ATM disburses Rs 500 notes instead of Rs 100 in Hyderabad
Hundreds of people lined up at the ATM and in an hour as much as Rs 8 lakh was withdrawn from the machine.
In the wake of demonetisation and at this time, when RBI has set withdrawal limit from ATMs at Rs 2500 per ATM card, an ATM in Rajiv Gandhi International Airport in Shamshabad, disbursed new Rs 500 denomination notes instead of Rs 100 notes, on Saturday evening.
According to a report in Deccan Chronicle, an air-traveler got Rs 4, 500 - one Rs 2000 notes and five Rs 500 denomination notes- when he tries to withdrew Rs 2,500 from a Kotak Mahindra Bank.
After air-travelers came to know that the ATM was dispensing Rs 500 instead of Rs 100 notes, they lined up at the ATM and in an hour as much as Rs 8 lakh was withdrawn from the machine, the report said.
When hundreds of people thronged the ATM, airport authorities made inquiries and informed the bank’s officials about the glitch. Staff from the bank rushed to the airport at around 9 pm and temporarily shut it down.
An airport security officer said: "A passenger withdrew Rs 2,500 and got one Rs 2,000 denomination note and five Rs 500 denomination notes instead of five Rs 100s."
“He got Rs 4,500 instead of Rs 2,500 with the technical error in the machine. As the news spread over the airport, air travellers lined up at the ATM for withdrawals,” he added.
An official from the bank’s Shamshabad branch told the newspaper that, it was a mistake by the outsourcing staff of the off-site ATM maintenance agency.
“They mistakenly kept Rs 500 denominations in the Rs 100 slot. We are verifying the matter and shall recover the excess amount withdrawn by customers as per the database after sharing it with the concerned customer’s bank,” the official said. The ATM maintenance agency refused to shoulder the blame, saying that the mistake was made by engineers who recalibrated the machine.
“It is not possible to keep currency of higher denominations in the slot allocated to lower denominations. In such cases the machine identifies the mistake and rolls back the currency into the ATM,” an officer said.