iPhone 6S has serious battery issue, admits Apple
The problem of devices shutting down the phones abruptly was admitted by the firm on Tuesday that the problem may go beyond phones manufactured in September or October of 2015
Apple's iPhone 6S has a serious battery issue, something bigger than the company first thought.
The problem of devices shutting down the phones abruptly was admitted by the firm on Tuesday that the problem may go beyond phones manufactured in September or October of 2015.
"A small number of customers outside of the affected range have also reported an unexpected shutdown," wrote Apple in a posting on the company's Chinese support page. The iPhone maker said that some phones gone for shut down mode "under normal conditions in order for the iPhone to protect its electronics," and added that it would be releasing a software update next week for getting more info.
A possible solution in the form of a software fix in a future version is also under consideration.
The company clarified that there were no possible security issues to users.
Apple was not ready to comment on how many phones were under this issue or if it extended to other devices such as iPhone 6S Plus.
A component in the battery was "exposed to controlled ambient air" for a longer time than expected, according to Apple, which gave away to the issue.
Those with iPhone 6S phones having the problem were on the thought that they can go to local Apple Store or an authorised service provider, the small repair shops claiming to be authorised by Apple as well as retailers such as Best Buy. If you are facing the same, the company is ready to swap out the battery free of charge.
Apple has given a provision in the support page that the users can enter their phone's serial number to know whether their one is affected.
The company is new in the row to have battery issues. Samsung, in a very notable gesture in the last fall recalled and cancelled its Galaxy Note 7 phone when numerous of them caught fire or exploded.
From iPhone 6S, this kind of issues were not reported so far.