Paytm faces service outage due to sudden jump in number of users

Paytm has added 20 million new users in last 40 days taking the total number of registered users with us to 170 million.

Paytm faces service outage due to sudden jump in number of users

Paytm users on Tuesday faced difficulties in transacting through the app which the company said was due to some “technical” error.

At the time of transaction, an automated message popped up on screen which reads, "We are facing some technical issues. We will have it resolved shortly so please try again after some time.”

A PTI report said a Paytm spokesperson attributed the outage to challenges the company is facing with sudden jump in number of users and associated traffic.


The spokesperson told the news agency that Paytm has added 20 million new users in last 40 days taking the total number of registered users with us to 170 million.

“Furthermore, we are seeing much higher interaction per user as compared to earlier and are also witnessing continuous increase in the traffic on our platform. At the evening peak hour today, we witnessed three times the traffic of the last peak that we handled. As we continue to route the traffic to new servers and install additional capacity, certain customers are facing the time out,” the spokesperson said.

Following the glitches, users took to social media plateforms complaining about the service outage. A screen shot posted on social media networks displayed, “We are fixing something. Be right back.” A Twitteratti posted that he has been getting the message since last two hours.

Another twitter account holder in name of Vivek Anand said “#DemonetizationDisaster guess what #Paytm offline right now wish I had some cash now Could happen to anyone anywhere anytime any application”.