WhatsApp your grievances, Army chief Bipin Rawat to soldiers

The move came after a series of videos were posted online by personnel from the army, IAF and central police forces regarding various conditions that they work under.

WhatsApp your grievances, Army chief Bipin Rawat to soldiers

In a bid to improve grievance portal for soldiers, the Army has now set up a WhatsApp number for its soldiers to post their problems directly to Army Chief General Bipin Rawat instead of going to the social media directly.

The WhatsApp number to register complaints is -- +91 9643300008.

Officials said that that there is an existing system of grievance redressal within the army which is prompt. "But in case a soldier has exhausted all grievance redressal forums and is still not happy, he may contact the Army Chief's office through the new number," an official said.


The move came after a series of videos were posted online by personnel from the army, IAF and central police forces regarding various conditions that they work under.

Perturbed over the series of videos by jawans going viral on social media, Rawat had in December last set up a suggestion box in his office, where any soldier can directly write to him, skipping protocol. Assuring complete confidentiality, the Army chief had announced that anyone, regardless of rank or service, can use the mechanism and write letters to him so that their grievances can reach him directly.

Rawat had said the soldiers should write to him including their names, and he will ensure that their names are removed before any action is initiated on their complaints.